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Document Template

[FREE] Collection Script: How to deal with Difficult Customer

Download this expert free role play script to devise the right collection strategies to collect past dues from delinquent customers. 

Despite spending hundreds of hours on collecting calls and emails, 1000s of collectors receive no results.

According to the Commercial Agency Section of the Commercial Law League of America, the possibility of receiving money drops below 50% after 6 months. As a result, firms face the consequences of substantial past-due receivables and large write-offs.

You may have to deal with an aggressive customer in a collection call and deal with them strategically although having an empathetic collection style.

Download this role play script to learn how you can deal with aggressive customer.

Author Details:

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Robert Shultz

Founder, Quote to Cash Solutions.

This template has been created by Robert Shultz. With an immense experience of over 30 years as a global credit and financial executive for large multi-national companies, Robert also provides consulting services in all aspects of the credit and collections process for companies of all sizes in a variety of industries. He is one of the founding partners of Quote to Cash Solutions.

Highlights

  • Industry's best approach to collecting from a misleading customer

  • Key steps to deal with any ambiguities during a collection call

  • Effective ways to counter red flags of a delinquent customer