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Debt Collection Calls Course: Handling Objections, Negotiations 101, Effective Collection Techniques

01

The ABCs of Speaking and Negotiations

Communicate effectively while addressing specific objectives and identifying objections.

Duration: 11 mins

02

Collections Calls: Handling Customer Objections

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Duration: 26 mins

03

Proactively Identifying Payment Danger Signals

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Duration: 12 mins

04

Collection Calls and the Law

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Duration: 22 mins

05

Effective Telephone Collection Techniques

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Duration: 46 mins

Highako’s expert-driven training programs for collections are aimed at helping collections teams to improve efficiency in call negotiations and collections forecasting.

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