Debt Collections Calls: FREE Online Course

Learn how to prepare better for Collections Calls,
Handle Customer Objections and Negotiate for Faster Payments

873+ collectors | 20-min Byte-sized modules | 5 Lessons

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"We all enjoyed the webinar and have taken down several suggestions to use in the future. Can you tell us again how we are to obtain our certification for attending all three days?"

- Michelle Faragher
Credit Specialist
Dole Packaged Foods, LLC

"I found this to be a very informative workshop and it gave me some tips and ideas on how better to approach customers when doing collections."

- Christine G Fram
Credit Administrator
Truex Inc/Teknor Financial

"I wanted to say that I enjoyed the classes. The classes were very informative and I learned some good negotiation skills that I can use."

- Linda McDevitt
Credit Manager
Teknor Apex Company

Course Content

The ABCs of Speaking and Negotiations

Communicate effectively while addressing specific objectives and identifying objections.

Duration: 23 minutes

Collections Calls: Handling Customer Objections

Understand business sensitivities and the resistance to payment requests. Grab the opportunities that steer to get paid.

Duration: 26 minutes

Proactively Identifying Payment Danger Signals

Learn to identify early signs of payment dangers and recommend how to handle the situation.

Duration: 12 minutes

Collection Calls and the Law

Get an overview of acceptable Credit and Collection Business practices: FDCPA, Sherman’s Act and more.

Duration: 22 minutes

Effective Telephone Collection Techniques

Get trained in pre-call, on-call and post-call negotiations to improve your telephone debt collection skills..

Duration: 46 minutes

Key Takeaways:

Learn Collection Calls 101 and improve your collector effectiveness index with convincing story-telling techniques. Ace Four C’s of negotiation: Caring, Calm, Clear & Comprehensive.
Learn Top 5 effective telephone collection techniques and negotiation basics to initiate a fact-finding conversation. Identify the payment danger signals and the nail the art of debt negotiation.
Develop great intuition in gauging potential payment dangers: Learn how to handle delays, delinquency and partial payment plans.
Gain deeper understanding of Collection Laws & Best Practices on: FDCPA, Anti-Trust Regulations, Sherman Act, Clayton Act & Robinson-Patman Act.

Master Debt Collection Calls & Get Promoted

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Course Details:

5 Lessons
20-min Byte-sized modules
873+ Course-takers
100% FREE Course

About the Trainer

Robert Shultz is a Founding Partner of Quote to Cash Solutions (Q2C) LLC and provides consulting services in all aspects of credit and collections processes across industries. He brings in 30+ years of experience in Finance space and translates it into world-class training, which has reached 100,000 collectors world-wide. He is currently working as a Special Advisor to the Credit Management Association Board of Directors and also serving as Chairman at the Financial Executive Networking Group’s (FENG) Credit and Working Capital Management professional group.

Robert S.Shultz
Founding Partner
Quote to Cash(Q2C) Solutions

Debt Collections Calls: FREE Online Course

Course Content

The ABCs of Speaking and Negotiations

Collections Calls: Handling Customer Objections

Proactively Identifying Payment Danger Signals

Collection Calls and the Law

Effective Telephone Collection Techniques

Key Takeaways:

Master Debt Collection Calls & Get Promoted

Course Details:

About the Trainer

FREE Online Courses For ERP-Specific Credit & Collections Modules!