Debt Collection & Negotiation Training

Struggling between handling difficult customers and bankruptcy filings in collections? Watch this tutorial to learn how to prepare better for collection calls and maximize your ROI.

1050+ Collectors Enrolled | 20-min Byte-sized Modules | Free Online Course

Enroll Now

"We all enjoyed the webinar and have taken down several suggestions to use in the future. Can you tell us again how we are to obtain our certification for attending all three days?"

- Michelle Faragher
Credit Specialist
Dole Packaged Foods, LLC

"I found this to be a very informative workshop and it gave me some tips and ideas on how better to approach customers when doing collections."

- Christine G Fram
Credit Administrator
Truex Inc/Teknor Financial

"I wanted to say that I enjoyed the classes. The classes were very informative and I learned some good negotiation skills that I can use."

- Linda McDevitt
Credit Manager
Teknor Apex Company

Course Content

The ABCs of Speaking and Negotiations

Learn collection calls 101 and improve your collector effectiveness index with convincing story-telling techniques.

Duration: 20 minutes

Collection Calls: Handling Customer Objections

Session on understanding business sensitivities and how to deal with irate customers.

Duration: 25 minutes

Proactively Identifying Payment Danger Signals

Learn to identify early signs of payment dangers and recommendations on how to handle the situation.

Duration: 10 minutes

Collection Calls and the Law

Get an overview of acceptable credit and collection business practices: FDCPA, Sherman’s Act and more.

Duration: 25 minutes

Effective Telephone Collection Techniques

Module on collection calls negotiation best practices to maximize ROI and reduce write-offs.

Duration: 30 minutes

Key Takeaways:

Build win-win solution
4 C's of negotiation
Handle evasive behaviour

Follow-up on commitments
Antitrust regulations
Tips to deal irate customers

Get trained in collection calling and negotiation techniques

Course Details:

5 Lessons
20-min Byte-sized modules
1050+ Course-takers
100% FREE Course
Get Certificate of Completion

About the Trainer

Robert Shultz is a Founding Partner of Quote to Cash Solutions (Q2C) LLC and provides consulting services in all aspects of credit and collections processes across industries. He brings in 30+ years of experience in Finance space and translates it into world-class training, which has reached 100,000 collectors world-wide. He is currently working as a Special Advisor to the Credit Management Association Board of Directors and also serving as Chairman at the Financial Executive Networking Group’s (FENG) Credit and Working Capital Management professional group.

Robert S.Shultz
Founding Partner
Quote to Cash(Q2C) Solutions