Courses for collection teams on best collection call practices, handling customer objections, debt recovery skills, settlement tactics, and 21 other skills to maintain customer relationships and increase payment efficiency.
15K Credit, Collections & A/R Professionals Enrolled | Online Training | 10 min Video Tutorial
20+ Sessions from Industry's Best John Zimmer, Bob Shultz, & Jessica Butler
John Zimmer
President
Receivables Training LLC
Robert Shultz
Founder
Q2C Solutions, LLC
Jessica Butler
Founder
Attain Consulting Group
Gregory Johnson
COO
Cortera Inc.
John Donavan
Advisory Consultant
Quote to Payment SME
01
Guide to successful negotiation techniques and collection calling skills to produce wise and amicable results
02
Understand the ABCs of speaking and negotiation skills that you could use to ensure maximum ROI from each of your collection calls
03
Session on listening practices to help you anticipate customer behavior, plan a negotiation strategy, and communicate effectively.
04
Session on collection negotiations tactics & how to handle cultural differences, deceptive customers to increase payment efficiency.
05
Guide on how to handle deceptive or overly aggressive customers during a collections call negotiation.
06
Master communication and collections negotiation skills, learn how to create a win-win collections strategy with your customers.
07
Tutorial to understand the pros and cons of different collector's behaviors, negotiations styles and approaches.
This Collections Training Program provides an in-depth understanding of collection operations like reducing aged debt, maximizing ROI, maintaining customer relationships, dealing with cultural differences and many more. Emphasis is placed on generation and processing of collections worklist, faster collections and skills to detect invoices that pay slowly and identify possible collection issues. This program is designed for you to have a comprehensive understanding of how to conduct collections operations, proactively identifying payment danger signals, ace collections by prioritizing right, communicating well, and negotiating effectively.
Expertly curated courses for Credit, Collection & AR Teams