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Collections and Negotiations 101

Courses for collection teams on best collection call practices, handling customer objections, debt recovery skills, settlement tactics, and 21 other skills to maintain customer relationships and increase payment efficiency.

15K Credit, Collections & A/R Professionals Enrolled | Online Training | 10 min Video Tutorial

Program Details:

01

Negotiations 101 for Collectors

Guide to successful negotiation techniques and collection calling skills to produce wise and amicable results

On-demand:
FREE session

02

Debt Collection Calling & Negotiation Training

Understand the ABCs of speaking and negotiation skills that you could use to ensure maximum ROI from each of your collection calls

On-demand:
FREE session

03

Effective Collection Calls Listening Best Practices

Session on listening practices to help you anticipate customer behavior, plan a negotiation strategy, and communicate effectively.

On-demand:
FREE session

04

Negotiation Strategies to Deal with Difficult Customers

Session on collection negotiations tactics & how to handle cultural differences, deceptive customers to increase payment efficiency.

On Demand:
FREE session

05

Handling Deceptive Customers During Collections Call Negotiation

Guide on how to handle deceptive or overly aggressive customers during a collections call negotiation.

On-Demand:
FREE session

06

Win-Win Collections Call Negotiation: Strategies & Benefits

Master communication and collections negotiation skills, learn how to create a win-win collections strategy with your customers.

On-Demand:
FREE session

07

Effective Collection Call Negotiation Techniques

Tutorial to understand the pros and cons of different collector's behaviors, negotiations styles and approaches.

On-demand:
FREE session

Get Skilled In:

  • Handling irate customers
  • Collection prioritization
  • Collection listening skills
  • Debt settlement tactics
  • A/R collection strategies
  • Identifying red flags
  • Collections worklist
  • Effective negotiations

 

Sign-up to Get Instant Access!


Key-Highlights:

  • 12000+ Course-takers
  • 20+ Training Sessions
  • Get Completion Certificate

 

Overview

Highako.com

Expertly curated courses for Credit, Collection & AR Teams

FREE Online Courses For ERP-Specific Credit & Collections Modules!

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